How is a group defined?
Options are :
- It is two record in sys_user_group
- It is one record in sys_user_group(Correct)
- It is one record in sys_group
- It is one record in sys_users_groups
What's best statement describes best practices for update set?
Options are :
- Avoid using default update set when moving customizations from instance to instance.(Correct)
- Must use default update set when moving customizations from instance to instance.
- Customization are not supported in Servicenow
- Update sets can't be move to another instance
What is Application Navigator?
Options are :
- All of above
- Highlights important tools and settings that apply to your instance.
- The components of the Application Navigator, the panel on the left side, are based upon your assigned role(s).(Correct)
- Displays information, such as lists, forms, dashboards, knowledge bases, and service catalogs depending on where you navigate within the platform
What are the comonents of Application Navigator?
Options are :
- History(Correct)
- Global Search
- Filter Navigator(Correct)
- Favorites(Correct)
What is returned when typing <table name>.form in Filter Navigator?
Options are :
- Dispalys list of records in the table
- Display list of fields of a table
- Displays a blank form for creating a new record in the table(Correct)
- None of the above
___ is a collect of permissions.
Options are :
- Role(Correct)
- Group
- System Admin
- List
____ are represented by a record on the sys_user_role table.
Options are :
- Users and Roles
- Role(Correct)
- User
- None of the above
Records are identified by a 32-character, globally uniquie ID, called a
Options are :
- number
- id
- sys_id(Correct)
- index
Software vendors can sell multiple products and products can be sold by vendors. This example represents which table relationship?
Options are :
- Many-to-Many(Correct)
- One-to-Many
- Many-to-One
- None of the above
If a table is extended but itself is not extending another table, it is called a
Options are :
- Base table(Correct)
- System table
- Custome Table
- None of the above
What is created by default when you create a new table?
Options are :
- Application Properties with Label (e.g. Infinity)
- Module with the plural of the table Label (e.g. Infinities)(Correct)
- Application Menu with the same name as the table Label (e.g. Infinity)(Correct)
- All of the above
Which of the following needs to be specified for each Access Control rule
Options are :
- The object being secured (e.g. table, field)
- The permissions required to access the object � Roles � Conditional Expressions � Scripts
- Operation - a valid action the system can take (CRUD)
- All of the above(Correct)
What types of permissions can be configured in an access control rule?
Options are :
- Roles
- Conditions
- Script that sets the answer variable to true or false
- All of the above(Correct)
What is the Importing data best practices?
Options are :
- Understand what data you are bringing in and where it should be placed
- Remove obsolete data
- Easier to fix Inaccurate data before import
- All of the above(Correct)
What are the steps for importing data using an import set?
Options are :
- 1. Load the data 2. Create a transform map 3.Transform the data 4. Clean up the import tabl(Correct)
- 1. Create a transform map 2. Load the data 3.Transform the data 4. Clean up the import tabl
- 1.Transform the data 2. Create a transform map 3. Load the data 4. Clean up the import tabl
- None
Two key CMDB tables which contains CI data, and CI Relationship which contains CI relationship data:
Options are :
- cmdb_ci, rel_ci
- cmdb, cmdb_rel_ci
- cmdb_ci, cmdb_rel_ci(Correct)
- None of the above
Which ServiceNow product can be used to populate the CMDB?
Options are :
- ServiceNow Mapping
- CMDB
- Discovery(Correct)
- CI
Which statements are correct about Virtual Agent?
Options are :
- Offers a web-based interface available for Service Portal, iOS and Android mobile environments.(Correct)
- At any time, users have the option to switch to speak with a human agent for assistance, making sure they receive the help they need.(Correct)
- Your users can get immediate help, day or night(Correct)
- None of the above
What is used to determine user access to knowledge bases or a knowledge article?
Options are :
- Condition Expression
- User Conditions
- User Criteria(Correct)
- Conditions
To create a new item or modify an existing item, navigate to
Options are :
- Service Catalog > Catalog Definitions > Items
- Service Catalog > Catalog Definitions > Maintain Item(Correct)
- Self Service > Catalog Definitions > Items
- None of the above
Which module is used to add, update, or remove catalog item?
Options are :
- Service Catalog
- Create Service Catalog
- Maintain Items(Correct)
- Add Item
Flow automate business logic for a particular application or procoss such as
Options are :
- approvals(Correct)
- tasks(Correct)
- notifications(Correct)
- record operations(Correct)
Where is the data from an action stored so it can be used in subsequent actions in the flow?
Options are :
- Reference table
- Fields
- Look up table
- Data pill(Correct)
Which of the following is incorrect about UI policy?
Options are :
- UI Policies execute on the client side.
- A rule that is applied to a form to dynamically change information or the form itself.
- Each policy has a condition that must resolve as true to be executed
- A rule that is applied to a form to dynamically change users.(Correct)
____________ make �real-time� changes to the appearance of the user interface, especially forms
Options are :
- UI Actions
- Data Poilcy
- Client Script(Correct)
- Business Rule
Does a business rule run on the client side or/and the server side?
Options are :
- Server(Correct)
- Client
- Server and Client
- All of the above
Which ServiceNow product provides thea bility to quickly integrate with 3rd party application without scripting?
Options are :
- IntegrationHub(Correct)
- Business Rules
- Scheduled Jobs
- Client Script
You can use wildcards in ServiceNow to quickly find information. Which is the best example of wildcard search?
Options are :
- !=searchTerm(Correct)
- #searchTerm
- //searchTerm
- contains
How is a record represented in a list?
Options are :
- Each row represents one record(Correct)
- Each column represents one record
- None of the above
- Entire list represents a record
Which types of records are not captured in an update set?
Options are :
- Business Rule
- Roles
- Data Records(Correct)
- Client Scripts
Every user belonging to a group inhertis that group's roles, so the preferred method of role management is:
Options are :
- All of the above
- Apply roles onto groups(Correct)
- Apply roles to users
- Add users to group(Correct)
What is User Presence?
Options are :
- Displays list of users
- Shows you multiple records in a single screen view.
- All of the above
- Facilitates synchronous collaboration within on record.(Correct)
Which of the following is incorrect report type?
Options are :
- Speedometer
- Bubble
- Donut
- Incident(Correct)
To see a log of every generated event navigate to�..
Options are :
- System Policy > Events > Events Log(Correct)
- Events > Events Log
- System Policy > Events
- System Policy > Events Log
What is NOT example of Notification?
Options are :
- Create an email notification(Correct)
- Inbound email actions(Correct)
- Events Management
- Push notification setup with a custom push application(Correct)
What tool controls the publishing and retiring process for knowledge articles?
Options are :
- Virtual Agent
- Knowledge Management
- Workflows(Correct)
- System Flow
What is Connect Chat?
Options are :
- It integrated with Microsoft Teams tool.
- Allows realtime notification of Email.
- All of the above
- Messaging tool that lets you work with others in real-time Workspace(Correct)
Which statement best describes sys_id?
Options are :
- Each record in the instance is identified by a unique 64-character GUID (Globally Unique ID)
- Each record in the instance is identified by a unique 32-character GUID (Globally Unique ID)(Correct)
- Each record in the instance is identified by a unique 8-character GUID (Globally Unique ID)
- Each record in the instance is identified by a unique 16-character GUID (Globally Unique ID)
What search engine is used by Global Search?
Options are :
- Bing
- Zing(Correct)
- Yahoo
Which modules can you use to create a new table?
Options are :
- Tables; Tables & Columns(Correct)
- Tables & Columns
- Tables
- Tables & Columns; Columns
How are the Related Lists presented on the form view?
Options are :
- As section of the form view
- As UI action on the form view
- None of the above
- As tabs at bottom of the form view(Correct)
In addition to fields, the form can also contain following:
Options are :
- Groups
- Data
- Users
- Related Lists(Correct)
What is the user table?
Options are :
- sys_user(Correct)
- user_sys
- users_sys
- sys_users
What statement best describes form configuration and form personalization?
Options are :
- Both are seen by only one user.
- Both are seem by all
- Form configuration is seen by all users and form personalization is seen only by one user.(Correct)
- Form configuration is seen by one user and form personalization is seen by all.
Which statement best describes use of tags?
Options are :
- Categorize, flag and locate records(Correct)
- Set as favorite
- None of the above
- List to delete
Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?
Options are :
- Client Scripts
- Business Rule(Correct)
- Client-side scripts
- UI Policies
Which of the following are one-to-many relationship fields?
Options are :
- Glide System
- Gilde List(Correct)
- Reference Fields(Correct)
- Document ID(Correct)
Where can you locate product documentation
Options are :
- docs.service-now.com
- All of the above
- docs.servicenow.com(Correct)
- community.servicenow.com
In which order the list filter condition expression displayed?
Options are :
- Value, Operator, Field
- Field, Operator, Value(Correct)
- Operator, Value, Label
- Label, Operator, Value
________________ is a non-technical interface for building and enabling process automation capabilities, known as flows.
Options are :
- Workflow
- Service Portal
- Designer
- Flow Designer(Correct)
What is specified in an access control list rule?
Options are :
- Permissions required to access the object(Correct)
- All of the above
- User associated with the record
- Object and Operation being secured(Correct)
What best describes the Activity Formatter?
Options are :
- Display dynamic summary information about the request
- An easy way to track track items not saved with a field in the record(Correct)
- Provides breadcrumbs to show the parent or parents of the current task
- Displays on the CI form a toolbar for viewing the relationships between the current CI and related Cis.
Which of the following is incorrect statement about Task Assignement rule?
Options are :
- The task record must be assigned.(Correct)
- Can automatically set a value in the assigned_to field.
- Can automatically set value in the assignement_group field.
- Assignment rules can be scripted
What is a CI?
Options are :
- Configuration Item
- Can be intangible (business services, email, etc)
- Can be tangible (hardware, software, servers, etc)
- All of the above(Correct)
What is the name of the interface for building process automation capabilities?
Options are :
- Service Portal
- System Properties > Configuration
- Maintain Item
- Flow Designer(Correct)
Which module is used as the first step for importing data?
Options are :
- Transform Map
- Load Data(Correct)
- Create data
- Import Set
Incident, Problem, and Change Request tables, which are all subcategories of the
Options are :
- Request (Req)
- Core Task (ctask)
- None of the above
- Task (task)(Correct)
What is the path an Admin could take to view the fullfillment stage task list for an order placed by a user?
Options are :
- REQ > TASK > RITM
- REQ > RITM > TASK(Correct)
- TASK > RITM > REQ
- TASK > REQ > RITM
What is the difference between Work notes and Additional Comments?
Options are :
- Both visible to requester
- Worknotes visible to users with itil role and additional comments visible to everyone.
- Worknotes visible to users with itil role and additional comments visible to requester(Correct)
- Worknotes visible to requester and additional comments visible to users with itil role
Which Data Sources is not supported?
Options are :
- Excel
- JDBC
- PDF(Correct)
- XML
(Paris) Which of the following statements are true about knowledge article authoring in Microsoft Word? Select 3 Answers from the below options.
Options are :
- It is only supported in the Word Online application and not in the Word Desktop app(Correct)
- Headers and footers corresponding to pages in the Word document do not show in the knowledge article
- You can author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word(Correct)
- The text size of a knowledge article created in Word must be less than 1 MB(Correct)
In which step of the import process, the relationship between fields in an import set table and fields in an existing ServiceNow table is determined?
Options are :
- Data Sources
- Transformation
- Import set table
- Transform map(Correct)
What needs to be configured to create a new form view?
Options are :
- Form Layout(Correct)
- List Layout
- List Design
- Related List
What type of Flow Designer Trigger is needed for an Inbound Email Action?
Options are :
- Application-based(Correct)
- Role-based
- Schedule-based
- Record-based
When configuring an email notification, where can you choose field values from the record to include within the message?
Options are :
- Platform variables
- Variables context menu
- Select fields pane
- Select variables(Correct)
Which of the following action is recommended when you want to perform system maintenance?
Options are :
- Mark logged in users inactive
- Lock out logged in users
- Terminate logged in users' sessions(Correct)
- Impersonate logged in users
What can be set up to auto-assign all new Hardware category Incidents to a certain group? Select 3 Answers from the below options.
Options are :
- Business rules(Correct)
- Access Controls
- Data lookup rules(Correct)
- UI Actions
- Assignment rules(Correct)
Which of the following do best describe Tasks? Select 3 Answers from the below options.
Options are :
- Tasks minimise the possibility of human error(Correct)
- Tasks can only be performed once
- Tasks are repeatable processes(Correct)
- Tasks lead to quicker resolution times(Correct)
Which Flow Designer plugin is activate by default?
Options are :
- Demo Data for ServiceNow Flow Designer - Introspection
- Connect Spoke for Flow Designer
- The Flow Designer Support for the Service Catalog(Correct)
- Flow Designer Action Stop - Script
(Paris) What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?
Options are :
- LDAP
- SAML 2.0
- Digest Authentication
- OpenID Connect(Correct)
What actions a self-service user can access when logging into ServiceNow? Select 3 Answers from below options.
Options are :
- Creating and managing reports
- Viewing a homepage(Correct)
- Taking surveys(Correct)
- Viewing knowledge articles(Correct)
- Opening and updating incidents
Which feature does allow users to manage which notifications they receive about various activities occurring in the platform?
Options are :
- Now on Now
- Platform Chat
- Subscriptions(Correct)
- ServiceNow Mobile
What types of records are NOT captured in an update set by default? Select 2 Answers from the below options.
Options are :
- Access Control rules
- Content pages(Correct)
- Dashboards
- Homepages(Correct)
- Business Rules
(Paris) What does Lane Filter in Visual Task Board enable you to create for cards that contain empty values, such as cards with no assignees?
Options are :
- A new filter
- A separate board
- A new card
- A separate lane(Correct)
You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?
Options are :
- Impersonate another user
- Navigate back to its corresponding list
- Expand every application in the All applications tab
- Select the record from the History tab(Correct)
Which of the following are the steps to Easy Import? Select 3 Answers from the below options.
Options are :
- Preview Excel Template
- Upload Import Data(Correct)
- Download Excel Template(Correct)
- Download Import Data
- Finalise Import(Correct)
If an end user wants to report an Incident, where does he/she navigate to on the service portal?
Options are :
- In the Quick Links Category in the Service Catalogue
- In the Software Category in the Service Catalogue
- In the Can We Help You? Category in the Service Catalogue(Correct)
- In the Infrastructure Services Category in the Service Catalogue
A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:
Options are :
- Column Headings
- Breadcrumbs(Correct)
- Title Bars
- Field Values
A role is a:
Options are :
- Set of members to a subscription
- Collector of tasks
- Collection of permissions(Correct)
- Set of users who share a common purpose
- Individual to whom you have granted access to your ServiceNow instance
- Set of users delegate to perform different tasks
From an Application Portfolio Management (APM) perspective, what do Application Services represent?
Options are :
- Production Instances
- Configuration Items
- Installed Instances(Correct)
- Servers
What type of Visual Task Board CANNOT be built from a record list?
Options are :
- Data Driven
- Flexible
- Freeform(Correct)
- Guided
What are the three key tables in the CMDB? Select 3 Answers from the below options.
Options are :
- CI Relationship [cmdb_rel_ci](Correct)
- Configuration Item [cmdb_ci](Correct)
- CMDB Baseline [cmdb_baseline]
- Base Configuration Item [cmdb](Correct)
- CMDB Properties [cmdb_properties]
what does a column in a list represent in a ServiceNow instance?
Options are :
- A filter
- A list
- A record
- A field(Correct)
Which option does allow you to update existing Target Table records when importing data from an import set?
Options are :
- Transform
- Unique
- Mandatory
- Coalesce(Correct)
What NOW Platform features in conjunction with field normalisation does CMDB leverage to automatically check uniqueness of a CI?
Options are :
- ServiceNow Import Sets
- ServiceNow Discovery
- ServiceNow Service Mapping
- Identification and Reconciliation Engine (IRE)(Correct)
What are the 2 available knowledge article types? Select 2 Answers from the below options.
Options are :
- CSS
- Plain Text
- Wiki(Correct)
- HTML(Correct)
Which modules can you use to create a new table? Select 2 Answers from the below options.
Options are :
- Tables & Columns(Correct)
- Tables(Correct)
- Create New
- Import Tables
What does protect applications by identifying and restricting access to available files and data?
Options are :
- Access Control
- Delegated Development
- Scope(Correct)
- The admin Role
Which field type does display records from another table?
Options are :
- Reference(Correct)
- String
- Attachments
- Choice
You can send notifications directly to users in Slack and Microsoft Teams via which Chabot on the Now Platform?
Options are :
- Connect Chat
- Virtual Agent(Correct)
- Now Notifications
- Now Mobile App
What form action updates an existing record and keeps the form open?
Options are :
- Update
- Insert
- Insert and Stay
- Save(Correct)
What does allow you to see more information in the same screen real estate when using Visual Task Boards?
Options are :
- Minimise Tasks
- Card Groups
- Compact Cards(Correct)
- Card Thumbnails
Which of the following would be included in the results when entering 'service' in the Navigation filter? Select 2 Answers from the below options.
Options are :
- Only applications with a name containing 'service'
- Only applications, sections and modules with names containing 'service'
- All modules and sections within the Service Desk application(Correct)
- Any module with a name containing 'service'(Correct)
What are the different levels of ServiceNow security before an end user has the capability to perform CRUD (Create, Read, Update, Delete) operations on a table? Select 3 Answers from the below options.
Options are :
- Database Access(Correct)
- Anonymous Access
- Application and Modules Access(Correct)
- User Authentication(Correct)
- 3rd Party Application Security
What report type does require you to have access to the data in order to view it?
Options are :
- List report(Correct)
- Donut chart
- Pie chart
- Bar chart
What are the Incident Database views for Service Management plugin in the base system? Select 3 Answers from the below options.
Options are :
- incident_sla(Correct)
- incident_state
- incident_metric(Correct)
- incident_time_worked(Correct)
Different form templates can be applied to a form by accessing the _______.
Options are :
- Template editor
- Toggle template views
- Template creator
- Template bar(Correct)
What are some of the benefits often recognised by branding your instance? Select 3 Answers from the below options.
Options are :
- Reduce service desk calls
- Accelerate adoption rates(Correct)
- Create a shared identity(Correct)
- Gain user trust(Correct)
- Share comprehensive assignment rules
(Paris) What data type in a survey metric does have the field validation option to validate email, IP address, phone number or URL?
Options are :
- String(Correct)
- Number
- Template
- Reference
What does allow users to see a time stamped history of all actions taken within a record?
Options are :
- Form History
- Favourites
- Form Activity
- Activity Stream(Correct)
What attributes of a field can a UI policy action change on a form? Select 3 Answers from the below options.
Options are :
- Change colour
- Visible/hidden(Correct)
- Mandatory(Correct)
- Read-only(Correct)
- Prevent cell editing
What is the best way to share a knowledge article with another user?
Options are :
- Sharing the keywords
- A permalink(Correct)
- Taking a screenshot
- Copying and pasting the text
What are the 3 reasons to use ServiceNow Mobile apps? Select 3 Answers from below options.
Options are :
- Ability to submit, view, and update requests, issues, and tasks(Correct)
- Global search to find people, service and items, and articles(Correct)
- Push notifications for access to important information instantly(Correct)
- Allows multiple logins to an instance
- No authentication required to access the data
What feature does facilitate synchronous collaboration within one record and allow you to see who are online, their current status, and what they are viewing or editing, all in real-time?
Options are :
- User profile
- Watch list
- Collaborators
- User presence(Correct)
Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
Options are :
- Related Lists
- Request Types
- Variable Types(Correct)
- Order Guides
What type of Flow Designer Trigger is required to look up a record, update a field value and request an approval?
Options are :
- Application-based
- Role-based
- Record-based(Correct)
- Schedule-based
Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options.
Options are :
- Activity stream(Correct)
- Connect chat(Correct)
- User presence(Correct)
- Work notes(Correct)
- Additional comments
What sorting options are available by default on knowledge article list when opening a knowledge base from the service portal? Select 3 Answers from the below options.
Options are :
- Newest(Correct)
- Alphabetical(Correct)
- Rating
- Views(Correct)
- Category
What is the recommended way to share a report?
Options are :
- Select Share(Correct)
- Download as PDF
- Email an attachment
- Publish to an instance URL
What coalesce configuration in import process does allow for all imported rows to be treated as new records and existing records not to be updated?
Options are :
- Single-field coalesce
- No coalesce(Correct)
- Conditional coalesce
- Multi-field coalesce
Where can users set their notification subscription preferences?
Options are :
- Subscription settings
- Notification settings
- Email settings
- System settings(Correct)
An Access Control List (ACL) rule only grants a user access to an object if the user meets all of the following permissions required by the matching ACL rule. Select 3 Answers from the below options.
Options are :
- Either the matching table-level or the field-level for the Record ACL rules must evaluate to true
- The condition must evaluate to true(Correct)
- The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true(Correct)
- The script must evaluate to true or return an answer variable with the value of true(Correct)
What are the benefits of Flow Designer? Select 3 Answers from below options.
Options are :
- Promotes process automation by enabling subject matter experts to develop and share reusable actions(Correct)
- Provides multiple environments to build and visualise business processes
- Provides configuration and runtime information to create, operate, and troubleshoot flows from a single interface(Correct)
- Provides natural-language-descriptions of flow logic(Correct)
- Allows extending flow content by replacing workflows
Which table does the Change Request [change_request] extend?
Options are :
- Task [task](Correct)
- Request [sc_request]
- Incident [incident]
- Problem [problem]
What role is required to access the template bar or create templates?
Options are :
- form_admin
- template_admin
- template_editor
- No special role(Correct)
What phase of the Report Designer does let you choose colours, title and chart properties?
Options are :
- Configure
- Type
- Data
- Style(Correct)
Which of the following are the best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options.
Options are :
- Setting an Assignment group based on Category and Subcategory(Correct)
- Setting a User based on Category and Subcategory(Correct)
- Setting an Assignment group based solely on Subcategory (Category = None)
- Setting an Assignment group and User based on the Short description(Correct)
- Setting an Assignment group and User based on Category and Subcategory(Correct)
(Paris) What does the first page results column in the Search Event [sys_search_event] table contain? Select 2 Answers from the below options.
Options are :
- Record types
- sys_ids(Correct)
- Table names(Correct)
- Table relationships
What are the different ways for ServiceNow tables to be related to each other? Select 4 Answers from the below options.
Options are :
- One-to-One
- One-to-Many(Correct)
- Many-to-Many(Correct)
- Extensions(Correct)
- Database Views(Correct)
- Zero-to-Many
Which group types are provided in the base system? Select 3 Answers from the below options.
Options are :
- notification
- approval
- itil(Correct)
- catalog(Correct)
- survey(Correct)
What is granted to non-administrators in order for them to be able to develop applications?
Options are :
- Delegated Development(Correct)
- The developer Role
- Access Control
- The itil Role
Which of the following are true statements in relation to platform scripting? Select 3 Answers from the below options.
Options are :
- UI Actions can execute both client-side and server side(Correct)
- Business rules are not real-time and do not monitor fields on a form(Correct)
- Client scripts can only execute on the browser but not when a database lookup is needed
- Data Policy can be run as a UI policy client-side(Correct)
When using the Service Portal, how do end users typically access the service catalogue?
Options are :
- In the Community
- In the Knowledge Base
- Under System Status
- Under Request Something(Correct)
What are the three key attributes of every field? Select 3 Answers from the below options.
Options are :
- Location
- Field Name(Correct)
- ID
- Value(Correct)
- Field Label(Correct)
Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.
Options are :
- Customer(Correct)
- Information Technology (IT)(Correct)
- End User
- Employee(Correct)
Which of the following tabs are used to configure an email notification? Select 3 Answers from the below options.
Options are :
- Who will receive(Correct)
- Which email template
- When to send(Correct)
- What it will contain(Correct)
- What the subject is
(Paris) What variable type should be used for the requester when requesting a catalogue item on behalf of another user?
Options are :
- Single Line Text
- Requested For(Correct)
- List Collector
- Lookup Select Box
What types of permissions can be configured in an access control rule? Select 3 Answers from the below options.
Options are :
- Groups
- Users
- Conditions(Correct)
- Script that sets the 'answer' variable to true or false(Correct)
- Roles(Correct)
What IT challenges can be solved with the CMDB? Select 3 Answers from the below options.
Options are :
- Capture known Configuration Items (CIs)
- Make sense of data to drive decisions and services(Correct)
- Regularly maintain complex data for accuracy(Correct)
- Consolidate disparate Configuration Item (CI) data into a single Configuration Management Database(Correct)
- Store well-defined relationships
What is mandatory to select when importing Microsoft Word documents as knowledge articles?
Options are :
- Short Description
- Knowledge Base(Correct)
- Category
- Publish
Which of the following aspects of the Service Catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options.
Options are :
- Catalog Item(Correct)
- Catalogs(Correct)
- Scripting functions
- Categories(Correct)
- Business Rules
What scores are found on the CMDB health dashboard? Select 3 Answers from the below options.
Options are :
- Completeness(Correct)
- Connectedness
- Correctness(Correct)
- Compliance(Correct)
How do you define conditions that are evaluated against users to determine which users can access catalogue items?
Options are :
- Service Catalog Configuration / Properties [system_properties_servicecatalog_ui]
- Catalog Client Scripts [catalog_script_client]
- Catalog UI Policies [catalog_ui_policy]
- User criteria [user_criteria](Correct)
What are the two types of inbound email actions? Select 2 Answers from the below options.
Options are :
- Send an email back to the source that triggered the action(Correct)
- Set a value for a field in the target table(Correct)
- Template the inbound email response
- Forward the inbound email to the intended user
Which of the following are captured in an update set? Select 3 Answers from the below options.
Options are :
- New Data Records
- Report Definitions(Correct)
- Modified CIs
- Business Rules(Correct)
- Published Flows(Correct)
What is an update set?
Options are :
- One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it
- Group of one or more changes that can be moved from one instance to another all together(Correct)
- A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried
- A series of tables and fields that store information about the Configuration Items (CIs) owned by your organisation
A group is a:
Options are :
- Set of members to a subscription
- Collection of permissions
- Set of users who share a common purpose(Correct)
- Collection of tasks
- Set of users delegated to perform different tasks
- Individual to whom you have granted access to your ServiceNow instance
What do you select to personalise the system settings of the Now Platform user interface?
Options are :
- Gear(Correct)
- Logo
- Magnifying glass
- Question mark
What is Configuration Management System (CMS)?
Options are :
- A database used to store configuration records throughout their lifecycle
- Components of an infrastructure required to deliver a product or service
- Relationships between Configuration Items
- A set of tools and databases that are used to manage an organisation's configuration data(Correct)
Which one of the following is a definition for transform maps in ServiceNow?
Options are :
- A map to determine relationships between fields displaying in an Import Set to fields in an existing table(Correct)
- A map used to trigger Business Rules before the data is queued in the outbound Web Service
- A map used to add data to encrypted fields
- A map that is used to store the history of the incident records
Where does the ServiceNow client-side scripts execute?
Options are :
- Web Browser(Correct)
- Internet
- ServiceNow Database
- Application Server
Which of the following statements are true in regard to import sets? Select 3 Answers from the below options.
Options are :
- You can import data from several different file formats or external data sources(Correct)
- Import Sets cannot add data to encrypted fields(Correct)
- Creating an extremely large import set can cause delays and system outages(Correct)
- Transform map is the conversion of data from an import set table to another table.
- The Import Set Deleter scheduled job cleans up all import set data every day at midnight
What is a CI? Select 3 Answers from the below options.
Options are :
- Configuration Item(Correct)
- Intangible (e.g. business services, email) entities(Correct)
- Tangible (e.g. hardware, software, servers) entities(Correct)
- Configuration Management Database
- configuration_admin role
Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?
Options are :
- Column Context Menu(Correct)
- Value Context Menu
- Record Context Menu
- List Context Menu
Which of the following are true regarding Flow Designer? Select 3 Answers from the below options.
Options are :
- Integrates with third party systems(Correct)
- Provides automation tools(Correct)
- Requires scripting experience
- Saves time(Correct)
What is the auto-populated table name prefix when creating a new custom table in the global application?
Options are :
- x_
- z_
- u_(Correct)
- c_
What feature does create reusable components to run common tasks in Virtual Agent conversations?
Options are :
- Agent transfer
- Topic blocks(Correct)
- Chat re-route
- Virtual transfer
Which of the following record operations can be secured by ACL rules? Select 3 Answers from the below options.
Options are :
- edit_task_relations(Correct)
- import_to_excel
- personalize_choices(Correct)
- save_as_template(Correct)
- download_attachment
What wildcard character is used to search for values that contain a search-term in a list?
Options are :
- * (Asterisk)(Correct)
- ! (Exclamation mark)
- % (Percent sign)
- = (Equal sign)
(Paris) What setting on the List Control page can speed up loading large lists?
Options are :
- Remove pagination count(Correct)
- Omit if empty
- Omit filters
- Hierarchical lists
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. Which two solutions can meet this requirement? (Choose two.)
Options are :
- Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.
- Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.(Correct)
- Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.(Correct)
- Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.
Universal Containers is implementing a new lead status process and wants to be able to do the following: � Track leads through five different status values. � Run reports showing the duration a lead spends in each status. � Run full Lifetime reports of a lead from creation to conversion. � Prevent leads from skipping a lead status. How can these requirements be met?
Options are :
- Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
- Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.(Correct)
- Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
- Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
Servicenow Application Developer Exam New-Practice Test Set 4
Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?
Options are :
- Use an approval process that routes newly created opportunities to management for data quality review.
- Use an Apex trigger on the Account object that adds the account name to the opportunity name.
- Write a validation rule that updates the opportunity name with the account name using a cross-object formula.
- Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.(Correct)
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won. What can an administrator do to meet this requirement?
Options are :
- Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
- Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.(Correct)
- Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
- Configure Current Customer as a text field and use an approval process to recalculate its value.
Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint. Which type of relationship can be used to accomplish this?
Options are :
- Junction
- Lookup(Correct)
- Hierarchical
- Master-detail
ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner�s channel manager must be notified when the partner has been assigned the lead. Which combination of automation tools is needed to meet minimally these requirements?
Options are :
- Assignment rules, auto-response rules, and workflow rules
- Assignment rules, approval processes, and workflow rules(Correct)
- Assignment rules and workflow rules
- Assignment rules and approval processes
The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. Which two reasons could be the cause? (Choose two.)
Options are :
- Workflow emails only work in Full sandboxes.
- HTML templates are NOT available in sandboxes.
- The email addresses for the users are incorrect.(Correct)
- The Deliverability Access Level setting is incorrect.(Correct)
A user changes roles from an EMEA sales representative to a US sales representative. How will this impact the ownership-based sharing rules for the user�s records?
Options are :
- All of the ownership-based sharing rules are recalculated.(Correct)
- None of the ownership-based sharing rules are recalculated.
- This will affect the ownership of records for standard objects but NOT custom objects.
- This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.
Servicenow Application Developer Exam New-Practice Test Set 3
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs. What is the impact of this change?
Options are :
- Users can modify the description and title of existing packs.(Correct)
- All existing content packs will be deleted.
- The Clone & Customize button will continue to be available.
- Users can continue to edit the contents of existing packs.
Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?
Options are :
- Create a sharing rule to share all price books to sales users.
- Manually share each price book to the sales users� profile.
- Set the organization-wide default for price book to Use.(Correct)
- Clone all custom price books from the standard price book.
Which three statements are correct about change sets? (Choose three.)
Options are :
- There is a feature that allows the user to validate a change set before deploying it.(Correct)
- When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.(Correct)
- When a component is added to a change set, all dependent components automatically get added.
- When custom fields are added to a change set, field-level security is automatically included.
- To use change sets, at least one inbound and one outbound connection must exist.(Correct)
ServiceNow Customer Service Practice Tests Orlando Set 10
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. Which lead object-level permission will the administrator need to provide to these users?
Options are :
- Merge
- Read and Edit
- Delete
- View All(Correct)
How can an administrator ensure article managers use specified values for custom article fields?
Options are :
- Create a formula field on the article.
- Require a field on the page layout.
- Use field dependencies on article types.(Correct)
- Create different article types for different requirements.
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis. Which two ways can an administrator accomplish this? (Choose two.)
Options are :
- Use Data Loader to export the data each month.(Correct)
- Use Data Exporter to export the data each month.
- Configure the "Schedule Export" option under Data Export.(Correct)
- Use the "Object Export" feature under Data Management.
ServiceNow Certified System Administrator CSA Practice Test Set 2
An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE. Which three pieces of information must be supplied to the IDE during this process? (Choose three.)
Options are :
- The related change set connection information
- The environment into which the changes will be deployed(Correct)
- The metadata components that need to be deployed(Correct)
- The data of the fields which are being deployed
- The username and password of the destination environment(Correct)
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record. Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
Options are :
- Roll-up summary
- Hierarchical
- Master-detail(Correct)
- Lookup
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients. Which dashboard feature should the Administrator use to meet this requirement?
Options are :
- Matrix reports on a dashboard
- Dashboard filter
- Dynamic dashboard(Correct)
- Joined reports on a dashboard
ServiceNow - Certified System Administrator CSA - Exam Questions and Answers
Which two statements are true about the creation of entitlement processes? (Choose two.)
Options are :
- Entitlement versioning allows changes to existing entitlement processes.(Correct)
- The Manage Entitlements permission must be enabled.(Correct)
- Milestones can be created dynamically based on other fields.
- Entitlements have their own organization-wide default settings.
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private. Which three permissions should be granted to territory managers? (Choose three.)
Options are :
- View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.(Correct)
- View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.(Correct)
- Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.(Correct)
- Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.
- Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)
Options are :
- Users may temporarily experience performance issues when searching for articles.
- The contents of the category drop-down menu change.
- Users are temporarily locked out of their ability to access articles.(Correct)
- The articles and questions visible to users change.(Correct)
- The history of article usage is reset to zero utilization.(Correct)
ServiceNow Certified System Administrator CSA Practice Test Set 3
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day. Which type of report should be used in the dashboard component?
Options are :
- Report based on a reporting snapshot that runs daily at 5:00 p.m.(Correct)
- Standard case lifecycle report where unit equals business hours
- Report based on custom report type using cases and business hours
- Custom summary report where unit equals business hours
Which two types of metadata should be migrated between environments using change sets? (Choose two.)
Options are :
- Account team roles
- Email templates(Correct)
- Standard field picklist values
- Custom fields(Correct)
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. Which two approaches could be used to meet this request? (Choose two.)
Options are :
- Create a new profile for the marketing users and change the access levels to read, create and edit for the product object.(Correct)
- Create a permission set with read, create and edit access for the product object and assign it to the marketing users.(Correct)
- Create a permission set with read and write access for the product object and assign it to the marketing users.
- Change the access levels in the marketing user standard profile to read, create and edit for the product object.
ServiceNow Certified CIS CSM Test Exams (New York Release) Set 8
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities. Which reporting solution can an administrator set up to assist with this?
Options are :
- Reporting snapshot
- Joined report
- Cross filter(Correct)
- Standard filter
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)
Options are :
- Manage Entitlements(Correct)
- Manage Milestones
- Customize Entitlements
- Customize Application(Correct)
Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?
Options are :
- Virtual Task Boards
- Flow Designer
- Process Playbook Designer
- Process Automation Designer(Correct)
ServiceNow Certified System Administrator Practice Exam 2019 Set 6
Which of the following can you specify with Virtual Agent Lite?
Options are :
- Live Agent (chat) variables that provide context for conversations
- Conversation topics in the ITSM self-service category and the platform setup topics(Correct)
- Natural Language Understanding (NLU) models and NLU-enabled topics
- Conditions that control how or when the topics are used
What type of tests can be run by users to make sure CMDB works after upgrades and deployments of new applications or integrations?
Options are :
- Database duplication tests
- Simulation tests
- System integration tests
- Quick start tests(Correct)
What does Lane Filter in Visual Task Board enable you to create for cards that contain empty values, such as cards with no assignees?
Options are :
- A new filter
- A separate board
- A separate lane(Correct)
- A new card
ServiceNow Certified CIS CSM Test Exams (New York Release) Set 2
What variable type should be used for the requester when requesting a catalogue item on behalf of another user?
Options are :
- Lookup Select Box
- List Collector
- Requested For(Correct)
- Single Line Text
Recommended Reading
- ServiceNow Certified System Administrator Practice Exam 2019 Set 5
- ServiceNow Certified CIS CSM Test Exams (New York Release) Set 6
- ServiceNow Certified System Administrator CSA Practice Test Set 17
- Servicenow Application Developer Exam New-Practice Test Set 8
- ServiceNow Certified System Administrator CSA Practice Test Set 7
- ServiceNow Certified System Administrator Practice Exam 2019 Set 10
- ServiceNow Certified System Administrator Practice Exam 2019 Set 2
- Servicenow Application Developer Exam New-Practice Test Set 11
- Servicenow Application Developer Exam New-Practice Test Set 10
- ServiceNow Customer Service Practice Tests Orlando Set 2
- ServiceNow Certified System Administrator Practice Exam 2019 Set 1
- ServiceNow Certified System Administrator CSA Practice Test Set 2
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